1iee FAQ — Answers for Pakistan Players

No. Each person is permitted one account only. Creating multiple accounts — using different names, phone numbers or devices — is not allowed. If duplicate accounts are detected, all associated accounts will be closed and any balances or bonuses forfeited. Register once, play fairly.

On the login screen, there is a password recovery option. Follow the steps using your registered mobile number to reset your password. If you run into difficulty during the process — for example, if the mobile number on your account has changed — contact the support team via live chat for manual assistance. Have any account identity details ready as they may be needed to verify ownership.

You must be 18 years of age or older to register and use any part of 1iee — Slots, Sports Betting, Fish Games, Bingo, the VIP programme, everything. There are no exceptions. Age is confirmed at registration and 1iee may request identity documentation at any point to verify it.

Account restrictions most commonly occur during routine identity or age verification checks, if unusual activity is detected on the account, or if a self-exclusion request has been processed. Contact support via live chat after attempting to log in and they will explain the specific reason and what documentation or steps are needed to resolve it.

1iee supports PKR deposits via JazzCash, Easypaisa, Raast, direct bank transfer and debit or credit cards including Visa and Mastercard. Mobile wallets are also supported. JazzCash and Easypaisa deposits typically reflect in your balance within seconds. Bank transfers may take a little longer depending on your bank's processing time. Head to the Deposit page to see current options and minimums.

JazzCash and Easypaisa deposits are almost instant — typically credited within a few seconds of the transfer completing on your mobile. Raast transfers usually credit within minutes. Bank transfers and card payments may take a few minutes to a few hours depending on your bank. If your deposit has not appeared after the expected timeframe, contact support with the transaction reference.

Yes. Your entire 1iee account balance is maintained in Pakistani Rupees. There is no currency conversion — the PKR amount you transfer via JazzCash or any other method is the exact amount that appears in your gaming balance. When you withdraw, the amount shown in your account is what goes back to your payment method in PKR.

First, wait a few minutes — occasionally transactions take a short time to process through the payment network. If the balance still has not updated after 10–15 minutes, note down the JazzCash transaction ID or reference number shown in your JazzCash app transaction history and contact 1iee support via live chat. Provide the transaction reference and the amount, and the team will investigate and resolve it.

Log into your account, navigate to the withdrawal section in your account dashboard and enter the amount you want to withdraw. Withdrawals are processed back to the payment method linked to your most recent deposit — JazzCash, Easypaisa, bank account or card. The processing time and any minimum amounts are displayed at the time you initiate the withdrawal.

Withdrawal processing times vary by payment method and account verification status. JazzCash and Easypaisa withdrawals are typically among the fastest. VIP players at higher tiers (Gold, Platinum, Diamond) benefit from faster processing as part of their tier benefits. If a withdrawal is taking longer than expected, check the status in your account dashboard and contact support if it appears stuck.

1iee may require identity verification before processing a withdrawal, particularly for first withdrawals or larger amounts. This is a standard security process to protect your account. You may be asked to provide a copy of your CNIC or other identity document. Contact support via live chat to understand exactly what is needed and the team will guide you through the process.

Every PKR you wager on 1iee — across Slots, Sports Betting, Fish Games, Bingo and other sections — earns VIP points automatically. As your accumulated points grow, you move through five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier brings better benefits including higher cashback rates, faster withdrawal processing and exclusive offers. You do not need to apply or opt in — it all happens automatically from your first wager. Visit the VIP page for full tier details.

VIP point accumulation and tier status details — including any activity requirements to maintain a tier — are set out on the VIP page. Check the current tier terms there or contact support if you have a specific question about your account's VIP status. The general principle is that consistent wagering activity is what keeps tier progress moving.

Wagers across all major sections of 1iee contribute to VIP points — this includes Slots, Sports Betting, Fish Games, Bingo and the Bet section. The rate at which different game types contribute points may vary — the VIP page has the current breakdown. Bonus funds wagering may contribute differently from real-money wagering; check the active bonus terms if this applies to you.

Cricket is the primary focus of Sports Betting on 1iee — with coverage of Pakistan Super League matches, T20 internationals, bilateral series and other cricket formats. Football and Esports markets are also available. Odds are updated regularly, and live in-play betting is available on selected matches. Head to the Sports page to see current live and upcoming markets.

No downloads are required. All games on 1iee — including Slots, Fish Games and Bingo — run directly in your browser on both mobile and desktop. Chrome on Android and Safari on iPhone both work well. The full game library is accessible from your phone without needing to install a separate app.

Fish Games are shooting-style arcade games where you aim at fish and sea creatures to earn prizes — the payout is based on which fish you hit and what multipliers are active. Unlike Slots, which are purely spin-and-wait, Fish Games involve active play and decision-making about where to aim and how much to bet per shot. They appeal to players who want a more interactive experience. Visit the Fish Games page to try them out.

Welcome bonus offers are available for new 1iee accounts. The current offer details — including the bonus amount, eligible deposit methods and wagering requirements — are shown on the promotions section inside your account after you register and log in. Bonus availability and terms can change, so always check the live offer in your account rather than relying on older information.

Wagering requirements specify how many times a bonus amount must be wagered before it can be withdrawn as cash. For example, if a bonus has a 20x wagering requirement, a PKR 500 bonus must generate PKR 10,000 in total wagers before the resulting winnings can be withdrawn. The specific wagering requirement, which games count and any time limits are shown in the terms attached to each active bonus in your account.

No — bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. Real money deposits are not subject to the same restrictions and can be withdrawn subject to normal account verification and minimum withdrawal rules. The breakdown between your real-money balance and bonus balance is visible in your account dashboard after logging in.

Log into your account and contact support via live chat to request self-exclusion. Tell them how long you want to exclude for — a few days, a few weeks, a month or longer. Once activated, your account will be restricted and you will not be able to deposit or play during the exclusion period. Self-exclusion requests are handled promptly and without question. For more detailed guidance, visit the Responsible Gaming page.

Yes. The most effective way to manage your spending is to decide your session budget in PKR before you open the deposit page — and treat it as a firm limit. Contact support if you need help setting up any specific account-level controls. For budgeting tips and responsible gaming guidance, the Responsible Gaming page has practical advice written specifically for Pakistan players.

Live chat support is available 24/7 from within your logged-in account. Navigate to the help or support section after logging in to start a live chat session. Support handles deposit and withdrawal queries, account access issues, game disputes, verification questions and responsible gaming requests. For the fastest response, have your account details and any relevant reference numbers ready when you open the chat.

No. 1iee support staff will never ask for your account password, under any circumstances, through any channel. If you receive a message requesting your password from someone claiming to be 1iee, do not respond. Change your password immediately and report the contact to the genuine support team via live chat from inside your account. This is a phishing attempt.

For the fastest resolution, have your registered mobile number ready, along with any relevant transaction IDs or reference numbers (for deposit or withdrawal queries), the game name and session details (for game disputes), and a clear description of the issue. The more specific you can be at the start of the conversation, the quicker the team can identify and resolve the problem.